Delivery Information
We offer a local delivery service on Tuesday and Wednesday evenings between 5pm - 9.30pm for £1.50 (no minimum order). for Isle of Wight only.
Place your order, proceed to checkout and select "Click and Deliver" from the drop down delivery menu. Complete the payment process and we will send a confirmation email on the day of delivery. Please order at least 24 hours before your day for delivery or we can't guarantee delivery that week.
Areas for Tuesday Delivery:
Apse Heath, Arreton, Bembridge, Brading, Chale, Godshill, Lake, Newchurch, Nettlestone, Niton, Ryde (Appley, Ashey, Emfield, Haylands, Oakfield, Town Centre), Sandown, Seaview, Shanklin, St Helens, Ventnor, Whitwell, Wroxall.
Areas for Wednesday Delivery:
Binstead, Brighstone, Colwell, Cowes, East Cowes, Freshwater, Gunville, Gurnard, Newport, Northwood, Porchfield, Rookley, Whippingham, Wootton, Yarmouth.
Delivery by Royal Mail from: 1st class small parcel £4.69, 2nd class small parcel £3.75
Courier DPD: Under 5kg £8.55, Over 5kg £9.89
All aerosols must be shipped by courier as Royal Mail will not accept them for posting.
We make every effort to despatch all orders as soon as possible. Although we do our best to maintain sufficient stock levels, we cannot guarantee stock availability at all times. If orders are required by a certain date please inform us when ordering.
Incorrect & Faulty Items
We do everything possible to ensure items are sent out in perfect condition, but occasionally, items may get damaged in transit. If an item arrives damaged, please contact us immediately with a photograph of the item clearly showing the damage, so that we can resolve this for you as quickly as possible.
If you believe you have been sent an incorrect item, please follow the same process and contact us immediately with a photograph of the item to: iced-inspirations@hotmail.com
Refunds are usually issued on the same day of package receipt. If the item is returned due to being faulty, or incorrect, then the postage will also be refunded. Fees will be charged for any product which is returned missing the original packaging, contents, and/or written instructions/manuals (i.e. any product which is not in a “sellable” condition).
If you do not receive all of the items that you ordered, please let us know immediately, so we can look into it further; it's possible it may be arriving in a separate delivery.
We offer free delivery on orders over £60 UK mainland & Isle of Wight only. (maximum of 5kg of flour & sugar products for UK mainland, no limit for Isle of Wight).
Delivery Zones:
UK
This zone comprises of England, Scotland, Wales and Northern Ireland (Royal Mail Only)
Europe This zone comprises the following countries:
| Albania | Denmark (EU) | Kyrgyzstan | Russia |
| Andorra | Estonia (EU) | Latvia (EU) | San Marino |
| Armenia | Faroe Islands | Liechtenstein | Serbia |
| Austria (EU) | Finland (EU) | Lithuania (EU) | Slovakia (EU) |
| Azerbaijan | France (EU) | Luxembourg (EU) | Slovenia (EU) |
| Azores (EU) | Georgia | Macedonia | Spain (EU) |
| Balearic Islands (EU) | Germany (EU) | Madeira (EU) | Sweden (EU) |
| Belarus | Gibraltar (EU) | Malta (EU) | Switzerland |
| Belgium (EU) | Greece (EU) | Moldova | Tajikistan |
| Bosnia Herzegovina | Greenland | Monaco (EU) | Turkey |
| Bulgaria (EU) | Hungary (EU) | Montenegro | Turkmenistan |
| Canary Islands | Iceland | Netherlands (EU) | Ukraine |
| Corsica (EU) | Irish Republic (EU) | Norway | Uzbekistan |
| Croatia | Italy (EU) | Poland (EU) | Vatican City State |
| Cyprus (EU) | Kazakhstan | Portugal (EU) | |
| Czech Republic (EU) | Kosovo | Romania (EU) |
World Zone 1 Covers all countries, not defined as being in Europe or World Zone 2.
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia .
World Zone 2 This zone covers the following territories:
| Australia | Belau | British Indian Ocean Territory | Christmas Island (Indian Ocean) |
| Christmas Island (Pacific Ocean) | Cocos Islands | Cook Island | Coral Sea Island |
| Fiji | French Polynesia | French South Antarctic Territory | Keeling |
| Kiribati | Macao | Nauru Island | New Caledonia |
| New Zealand | New Zealand Antarctic Territory | Niue Island | Norfolk Island |
| Norwegian Antarctic Territory | Papua New Guinea | People's Democratic Republic of Laos | Pitcairn Island |
| Republic of Singapore | Solomon Islands | Tahiti | Tokelau Islands |
| Tonga | Tuvalu | US Samoa | Western Samoa |